Back to TopINTERNATIONAL ORDERS
Yes! We Welcome Customers Worldwide!
Shermanshoes fulfills International orders on a daily basis and is SAFE AND SECURE. Simply add the items you wish to purchase to your Shopping Cart. When you are ready to checkout you will have several options. You may pay by our Secure Checkout Tab or PayPal.
If you have any questions regarding INTERNATIONAL SHIPPING RATES please email us at cs@shermanshoes.com.
Back to TopPAYMENT METHODS
We accept payment via Visa, MasterCard, Discover and American Express online and by phone (1-888-750-9230).
We also accept payment via PayPal. They are safe and secure, and widely used by our customers worldwide. It allows members to have one personal account linked to any bank account or credit card for easy payment.
If you prefer to pay by money order or check, please call us to make arrangements. Our toll-free number is 1-888-750-9230. For customers outside of the US and Canada, please call 1-212-732-3587
INTERNATIONAL PAYMENT METHODS
We encourage international buyers to use PayPal as a checkout method for better service.
Although our regular checkout accepts credit cards issued outside of the United States, If your credit card is issued by a bank outside of the United States, please use PayPal to complete your order to avoid any delay in processing your order.
Back to TopNO SALES TAX FOR US ORDERS
We are located in New York so we normally would charge tax for orders shipped to an address in New York. In order to avoid penalizing our valued NY customers, we have made special arrangements. For New York orders we discount the product price so that when sales tax is added, the total price is the regular price of the item. When checking out you will see the regular price with no sales tax.
For all other states we do not collect sales tax.
Back to TopSHIPPING TIMES & METHODS FOR U.S.A. ORDERS
When will my order be shipped?
We pride ourselves on shipping your order quickly. 99% of in-stock orders leave our warehouse within one business day. Orders placed on Saturday and Sunday will be processed for shipment on Monday. Please note, Sundays and holidays do not count as a business days.
Where will my order ship from?
Most orders ship from our main warehouse located in Manhattan, New York. Occasionally items are sent directly from a manufacturer’s US warehouse.
How will my order be shipped?
For all physical addresses, we use UPS express and Ground services within the 50 US states and the District of Columbia. Orders to P.O. Boxes, US Territories and US Military addresses will be shipped via the U.S. Postal Service.
Will you ship to a P.O. Box or a U.S. Military address (APO/FPO)?
Yes, we will! Just be sure to note the correct shipping address. Tracking is not available for Military Mail.
Will you ship to an address outside the United States?
Yes. Please see our International Shipping section for more information.
These shipping offers are available regardless of how your order is placed (e.g. online, by phone, etc.). Our free shipping offers cannot be combined with any other offer or coupon. All other shipping methods are automatically calculated upon checkout from our online store. In order to process overnight requests, orders must be made before 5:00 p.m Eastern Standard Time (EST).
Does free shipping apply to phone orders?
Yes. All free shipping offers shown online are valid for orders placed by phone.
Is a signature required for delivery?
Unless specifically requested by our customer, we do not require a signature upon delivery. We cannot guarantee that UPS, FedEx or USPS will leave a package without a signature, as the final decision on whether it is safe to leave a package falls to the individual delivery person.
When will I receive my order?
If a product is not available or back ordered an associate from SHERMANSHOES will contact you promptly to inform you of the situation. In stock orders usually ship the same or next business day.
Once your order ships, shipping time will depend on which shipping option you choose.
Delivery time increases with distance from the Shermanshoes. warehouse in Manhattan, NY. All orders placed within the United States should arrive within 7 business days.
Back to TopRETURN POLICY
We want you to be completely happy with your purchase from ShermanShoes.
We guarantee all products purchased from SHERMANSHOES is authentic and is free of any manufacturing defects. If you discover a defect in your product please stop using the product and contact us at your earliest convenience. 1-888-750-9230 or email cs@shermanshoes.com
Shoes in new, unworn condition can be returned for a full refund within 30 days of customer receipt (less shipping charges).
No refunds will be given for WORN merchandise.
Product(s) MUST be returned in NEW condition with the original invoice and the original un-damaged packaging (including all contents) in order to qualify for a refund. Please DO NOT use the shoe box as the actual shipping carton (example: taping the shoe box closed and affixing the mailing label directly to the shoe box). This will damage the packaging and will result in a $20.00 replacement shoe box fee, which will be deducted prior to any refund.
Items listed as "All Sales Final" cannot be returned or exchanged for any reason.
For additional questions or information, please contact customer service directly Mon-Sun 10AM-7PM EST (7 days a week) at 1-888-750-9230 or email cs@shermanshoes.com
We process most returns within 5-7 days of their receipt back to our warehouse. Once your refund has been processed it can take your bank up to 10 days to post the credit to your account.
Back to TopEXCHANGES
There are 2 ways to make an exchange:
1. We can enter a new order for you, charge your card again, and ship the new item. Then, when something is returned back to us we will refund you accordingly.
2. Send back the original pair with a copy of your receipt and a note asking for an exchange. Once we receive the original pair back, we will enter a new order for you and refund the original order.
How To ship Return / excahnge Merchandise To Us
Send your package to:
SHERMANSHOES
Returns Department
121 DIVISION STREET
NEW YORK, NY 10002
Note: We strongly recommend using a mail service that provides tracking information and insuring your shipment. SHERMANSHOES cannot be responsible for merchandise sent without tracking numbers that we never received.
Back to TopHOURS OF OPERATION
Our online store is open 24 hours a day, every day of the year.
Our customer service representatives are available by phone, toll-free, at 1-888-750-9230. For customers outside of the US and Canada, please call 1-212-732-3587. Our regular hours are Monday – Sunday from 10am to 7:00pm Eastern Standard Time(EST). If we are busy helping other customers please leave us a message or email us cs@shermanshoes.com) and someone will return your call as soon as possible.
Back to TopDISCOUNTS PROMOTIONS AND COUPONS
Discounts, Promotions, and Coupons cannot be combined. Discounts, Promotions, and Coupons cannot be applied to previous purchases, presale offers, backorders, special orders, or custom orders. We reserve the right to make corrections to any advertisement or cancel any advertisement at any time. Please contact us for the latest promotions (1-888-750-9230) or email us (sales@shermanshoes.com).
Please note, our policies and promotions are for consumer purchases only, and do not apply to other retailers. We reserve the right to cancel any order placed by another retail establishment.
At ShermansShoes, we are committed to protecting your privacy. The information you provided to us will NOT be given or sold to any third party. We only share your shipping address and phone number with the shipping company. The information we collect from you is used only to process and ship your order. Your email address is used only to provide you with an order confirmation and tracking number. Your phone number is used to contact you in case of a problem with the fulfillment or delivery of your order. If you have any questions, concerns, or comments about our privacy policy we would like to know so we can address them. Please contact us by email at: cs@shermanshoes.com or by phone, toll-free, at 1-888-750-9230
Back to TopSECURITY
Our SHERMANSHOES.COM website uses industry standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. This encryption technology protects your name, address, and credit card number during data transport. This site is tested weekly and on demand to pass the FBI/SANS Internet Security Test. The shermanshoes.com website is:
- Hacker crime FREE (99.9% RATING).
- Tested for thousands of vulnerabilities including the FBI/SANS TOP 20.
- Notified immediately of any new vulnerabilities that may arise.
- Safe from identity theft and credit card fraud.
- In compliance with the Gramm Leach-Bliley, Children's Privacy, HIPAA, and Sarbanes Oxley Acts.